Discover Our Legendary Appliances | Sub-Zero and Wolf back to top

Water Leaking Under a Sub-Zero

Cause:

  • Home plumbing loose connection or leak
  • Water valve failure
  • Drain pan crack or overfill
  • Moisture or condensation

Steps to Verify Issue:

If the amount of water is greater than a pint, it is likely from the water valve on the product or the home plumbing connections to the unit.

  1. Find the water supply shut-off valve and turn the water supply off. The connection may be under the product, in an adjacent cabinet, or in the basement near the utilities.
  2. Remove the kickplate at the bottom of the unit. The kickplate is typically held in by two or four screws. There may be a decorative cover over the kickplate. If so, remove it first.

  3. If the water is leaking from the home plumbing connections, contact a local plumber.
  4. If water leaks from the water valve on the product, the water valve may need replacement. Factory Certified Service is needed to replace this part.
  5. If water is overflowing from the drain pan, verify it is properly installed and level.

    NOTE: Drain pans are not accessible for these products:

    • 700 Series
    • Designer (formerly Integrated) Series
    • Wine Storage Units
    • Undercounter Series
  6. If water leaks from the drain pan area, the pan may be cracked or broken. Replace the Drain Pan if needed. Genuine Sub-Zero and Wolf parts are available by calling the Factory Certified Service in your area.
  7. If the water leak is still present, service is necessary to expertly diagnose and repair the product. Contact Factory Certified Service to schedule an appointment for repair.